How to Change the Account Owner in Zendesk

Quick summary

This guide shows how to change the Account Owner in Zendesk Admin Center by navigating to the Billing Contacts section and reassigning ownership to another admin. Completing this process sends an ownership invitation automatically to the newly selected account owner.

Steps

1. In the Admin Center tab, go to the left-side panel and click 'Account'.
2. Select 'Contacts' under the Billing section.
3. On the main dashboard, click the 'Account Owner' drop-down menu.
4. Browse the list and choose the specific Admin you want to assign as the new Account Owner.
5. Click 'Save' to proceed with your selection.
6. Click 'Change Owner' to confirm the ownership transfer request.
7. An invitation will be sent immediately to the newly assigned Account Owner.