Quick summary
Attaching an email to a Jira ticket lets teams keep customer inquiries and feedback directly linked to the relevant issue. Use the Add Attachment option inside a ticket to upload an .eml file and maintain full context without switching tools.
Steps
- In your Jira space, find and select the ticket where you wish to attach an email.
- Click the 'Add or Create Related Work' button right below the ticket summary.
- Choose 'Add Attachment' from the list of options, then select the .eml file you want to attach.
- Locate the email file that contains the customer inquiry or feedback you need to track.
