How to Add Organizations in Zendesk

Updated on:

April 6, 2026

By:

Madhav Bhandari

Use this interactive demo to learn how to add organizations in Zendesk.

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It is very easy to add organizations in Zendesk. Here’s a quick tutorial on how to do it:

Head over to the left-side panel, then click 'Organizations'.
Tap 'Add Organization' afterwards at the top-right corner.
Enter the name of the organization you want to add.
Subsequently, provide the domain you prefer to use in this organization.
Once done, click 'Add'.
After completing these steps, the new organization will be added instantly to your Zendesk workspace.

📌 Why this matters

Adding organizations lets you group customers by company, automatically routing their tickets to specialized teams and maintaining shared context across all interactions. When you set up domain-based organizations, any customer emailing from that company domain gets automatically assigned to the right group, eliminating manual sorting.

This creates a complete company profile where you can track service history, contracts, and escalation procedures in one place, ensuring consistent support quality regardless of which team member handles individual requests.

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