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All Tutorials /Zendesk

How to Add Organizations in Zendesk

Updated on:
May 11, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to create and add a new organization in Zendesk.

Quick summary

This tutorial shows how to add an organization in Zendesk using the agent workspace. Follow the steps to create a new organization, assign a domain, and save it instantly to your Zendesk workspace.


Steps

  1. Navigate to the left-side panel and click Organizations.
  2. Click the Add Organization button at the top-right corner.
  3. Enter the name of the organization you want to add.
  4. Provide the domain you want to associate with this organization.
  5. Click the Add button to confirm and save the organization.
  6. The new organization will be added instantly to your Zendesk workspace.

📌 Why this matters

Adding organizations in Zendesk allows support teams to group related users and tickets under a single account, making it easier to manage customer relationships at scale. This feature is essential for B2B support workflows where agents need to track all activity tied to a specific company or domain. By organizing users into named groups with assigned domains, teams can route tickets faster, enforce account-level SLAs, and maintain a cleaner, more structured help desk. For any team using Zendesk to support business clients, properly configured organizations are a foundational step to efficient, scalable customer support.
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