How to Whitelist an Email Address in Zendesk

Quick summary

This tutorial walks you through how to whitelist an email address in Zendesk using the Admin Center's Allowlist settings under End Users. Completing these steps ensures trusted senders bypass spam filters and can submit support tickets without interruption.

Steps

1. Click on your Profile icon at the top-right corner of the Zendesk agent dashboard.
2. Tap View Profile to open your account profile page.
3. In the left-side panel, click Manage in Admin Center to navigate to the admin settings.
4. On the Admin Center tab, find and click People in the navigation menu.
5. Scroll down to the Configuration section and select End Users.
6. Click on the input field below Allowlist and type the email address you wish to whitelist, adding a space to separate it from other entries.
7. Click Save Tab to apply and confirm your changes.