How To Use Zendesk

‍

Here is an overview of how to use and get around Zendesk:

1. Begin by creating an account and signing in.
2. On a new account you will be immediately met with a guide with all the basics of Zendesk, go through it for an overview.
3. Your left sidebar will contain tabs for different sections, the people icon is for Users.
4. You will find a complete list of all your current users here. Click to view details.
5. Additional details will contain all the information related to this user such as Tickets, Contact, etc.
6. Back on the sidebar, the building icon is for Organizations.
7. These are the organizations currently added to your account, if you add more you can manage multiple at the same time!
8. The icon below the Home is for Views.
9. This page allows you to view all your items using views or filters to quickly find or sort the relevant ones.
10. The graph icon is for Reports which utilizes tools to create insights and reports about your organization. And the icon is simply the Settings.
11. The graph icon is for Reports which utilizes tools to create insights and reports about your organization. And the icon is simply the Settings.
12. The dashboard contains important tickets and items that require you attention.
13. Additionally if you ever need more help or guides about certain things, go to the Profile Icon on the top right.
14. You can quickly access multiple options for help via the menu.
15. Or directly click on the (?) icon.
16. Which you can use to search for guides and videos on any topic. And with that you can get started on using Zendesk and learning more!