How to Turn Off Email Notifications on Zendesk

Quick summary

This guide shows how to turn off email notifications in Zendesk by deactivating the Notify All Agents trigger inside Admin Center. Disabling this trigger stops automatic agent email alerts from firing whenever a new support request is received.

Steps

1. In the Admin Center tab, navigate to the left-side panel and click Objects and Rules.
2. Scroll down to the Business Rules section and select Triggers from the list of options.
3. Locate Notify All Agents of Received Request and click the More Options button next to it.
4. Select Deactivate from the dropdown menu.
5. Click Deactivate once more to confirm your request.
6. The email notification is now disabled instantly across your Zendesk workspace.