How to Send an Email in Zendesk

Quick summary

Sending an email in Zendesk involves creating a new ticket from the Tickets tab, filling in the recipient, subject, and message body, then submitting it directly from the agent interface. This step-by-step process lets support agents send outbound emails to customers without leaving the Zendesk dashboard.

Steps

1. Go to the left-side panel and click the Tickets tab.
2. Tap the Add button to create a new ticket.
3. Click the Requester drop-down menu and select the intended recipient from the list.
4. Designate the ticket to your preferred assignee.
5. Click the Subject field and type your desired email headline.
6. Compose your message and enter it into the text box below the subject field.
7. Tap Submit as New to deliver the email to the intended receiver.