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All Tutorials /Xero

How to Issue an Existing Credit Note in Xero

Updated on:
May 12, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to approve and issue a credit note in Xero.

Quick summary

This tutorial walks you through how to issue an existing credit note in Xero by navigating to the Invoices section, locating a pending credit note, reviewing its details, and approving it for delivery.


Steps

  1. On Xero's main dashboard, head over to the top menu bar and click 'Business'.
  2. Select 'Invoices' from the list of options.
  3. Tap the 'Awaiting Approval' tab to filter pending credit notes.
  4. Find and open the specific credit note you wish to issue.
  5. Review the details carefully, then make any necessary adjustments.
  6. Once done, tap 'Approve' to confirm the credit note.
  7. The selected credit note will be approved and sent to the indicated recipient.

📌 Why this matters

Issuing credit notes accurately in Xero is essential for maintaining clean accounts receivable and ensuring customers receive correct refunds or adjustments. The credit note approval workflow in Xero lets finance teams review, edit, and authorize pending credit notes before they are sent, reducing errors and compliance risk. For businesses managing high invoice volumes, a streamlined credit note process helps maintain accurate financial records and strengthens customer trust. This demo shows exactly how to move a credit note from draft to approved status in just a few clicks.
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