How to Integrate Zendesk with Twilio

Quick summary

This tutorial shows how to integrate Zendesk with Twilio using Zapier Zaps by configuring a trigger in Zendesk and a corresponding action in Twilio. Once set up, the Zendesk–Twilio integration automatically routes support events to Twilio without any manual intervention.

Steps

1. Navigate to the left-side panel in Zapier, then click Create.
2. Select Zaps from the list of available options.
3. Tap the Trigger button on the main dashboard.
4. Search for Zendesk and select it from the results as your trigger app.
5. Choose your preferred Trigger Event from the drop-down menu.
6. Click Sign In to connect your Zendesk account.
7. Provide your Zendesk account credentials, then click Yes, Continue to Zendesk.
8. Open the drop-down menu and fill in the additional details needed to set up the Trigger.
9. Click Continue With Selected Record to confirm your trigger data.
10. Search for Twilio and select it as the Action app.
11. Click the drop-down menu and choose your preferred Action Event.
12. Click Sign In to connect your Twilio account.
13. Provide your Twilio account credentials, then click Yes, Continue to Twilio.
14. Fill out the input fields with the necessary details to set up the Action.
15. Click Test to validate your inputs, then publish the integration.
16. Your Zendesk account is now integrated with Twilio and ready to automate.