How to Integrate Zendesk with Okta

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect your Zendesk account with Okta in minutes.

Quick summary

This guide walks you through integrating Zendesk with Okta using the Okta Actions app from the Zendesk Marketplace, enabling seamless identity management directly inside your support platform.

Steps

Navigate to the left-side panel and click Apps and Integrations.
Select Zendesk Support Apps from the list under the Apps section.
Tap Marketplace to access the integration library.
Search for Okta and select Okta Actions from the results.
Click Install on the Okta Actions listing page.
Enter your Zendesk subdomain and click Install to proceed.
Configure the installation settings and provide the required information to connect the two apps.
Once configuration is complete, tap Install to finalize the setup.
Your Zendesk account is now integrated with Okta instantly.

📌 Why this matters

Integrating Zendesk with Okta allows support teams to manage user authentication and identity actions without leaving the Zendesk Admin Center, reducing context switching and improving operational efficiency. The Okta Actions app gives agents and admins the ability to trigger Okta workflows — such as suspending or activating users — directly from a support ticket. This integration strengthens security compliance by centralizing identity management within the customer support workflow. For organizations already using Okta as their identity provider, this connection makes Zendesk a more powerful and secure support hub.

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