How to Integrate Zendesk with Mailchimp

Quick summary

This guide walks you through integrating Zendesk with Mailchimp using the Zendesk Marketplace, so your support team can view Mailchimp subscriber activity directly inside Zendesk tickets. The entire installation process takes just a few steps from the Zendesk Admin Center.

Steps

1. In the Admin Center, go to the left-side panel and click Apps and Integrations.
2. Select Zendesk Support Apps from the list of options under the Apps section.
3. Click Marketplace at the top-right corner.
4. Search for Mailchimp and select your preferred Mailchimp app from the results.
5. Tap Install to proceed to the installation page.
6. Enter your Zendesk subdomain and click Install again to confirm.
7. Configure the installation settings and provide the required information to connect the two apps.
8. Click Sign In with Mailchimp Activity to begin the authentication process.
9. Enter your Mailchimp credentials and click Log In.
10. Tap Allow to grant the necessary permissions to complete the OAuth connection.
11. Click Install once more to finalize the setup.
12. Your Zendesk account is now integrated with Mailchimp and ready to use.