How to Integrate Zendesk with Jira

Updated on:

April 6, 2026

By:

Madhav Bhandari

Use this interactive demo to learn how to integrate Zendesk with Jira.

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Here’s the simplest way to integrate Zendesk with Jira in quick and easy steps:

Head over to the top menu bar, then click 'Apps'.
Select 'Explore More Apps' from the list of options.
Click the search bar afterwards and type 'Zendesk'.
Following that, find and select 'Zendesk Support For Jira' from the search results.
Tap 'Get App' at the top-right corner.
Subsequently, read the provided details regarding the integration and then click 'Get It Now' to continue.
Navigate to the bottom-left corner afterwards, then click the 'Configure' button inside the pop-up window.
On the Authentication tab, enter your Zendesk subdomain into the provided input field.
Tap 'Authenticate' afterwards.
Next, log into your personal Zendesk account to proceed.
Once done, read the terms and then click 'Allow' to grant the necessary permission.
After completing these steps, your Zendesk account will be integrated instantly with Jira.

📌 Why this matters

This integration transforms scattered customer issues into actionable development tasks by automatically syncing support tickets with your development workflow. When customers report bugs or request features through support channels, you can instantly convert these conversations into tracked Jira issues without losing context or requiring manual data entry.

The real power emerges when your development team closes issues - customers automatically receive updates about fixes and releases, creating a seamless feedback loop that turns support interactions into visible product improvements and stronger customer relationships.

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