How to Integrate Zendesk with GitHub

Quick summary

Integrating Zendesk with GitHub lets support teams link tickets directly to code repositories, improving collaboration between support and engineering. This guide walks through installing the GitHub Integration by Integratecloud from the Zendesk Marketplace and authenticating it with your GitHub token.

Steps

1. In the Admin Center, go to the left-side panel and click Apps and Integrations.
2. Select Zendesk Support Apps from the list of options under the Apps section.
3. Click Marketplace at the top-right corner.
4. Search for GitHub and choose GitHub Integration by Integratecloud from the results.
5. Click Install on the app detail page.
6. Enter your Zendesk subdomain and tap Install to proceed.
7. Configure the installation settings, fill in the required information to connect both apps, and click Install.
8. From the Zendesk main dashboard, navigate to the left-side panel and click Views.
9. Open any ticket from the list.
10. Click the Apps icon in the right-corner sidebar.
11. Select GitHub Integration by Integratecloud from the list of installed apps.
12. Provide your Zendesk user credentials and click Next.
13. Enter your GitHub Token into the input field and click Save to enable the integration.