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How to Integrate Zendesk with Confluence

Updated on:
May 11, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to connect Zendesk directly inside your Confluence workspace.

Quick summary

This tutorial walks you through installing and configuring the Confluence to Zendesk Sync app directly from the Confluence Marketplace. Once set up, your Zendesk account is integrated with Confluence instantly, keeping your support and documentation workflows in sync.


Steps

  1. Navigate to the top menu bar and click the drop-down arrow next to Apps.
  2. Select Find New Apps from the expanded menu.
  3. Search for Zendesk and select Confluence to Zendesk Sync from the results.
  4. Click Try It Free to begin the installation process.
  5. Read the terms and click Start Free Trial to continue.
  6. Click the More Options button on the app listing page.
  7. Select Configure from the available choices.
  8. Enter all required Zendesk account details and click Save to apply the configuration.
  9. Your Zendesk account is now integrated with Confluence and ready to use.

📌 Why this matters

Integrating Zendesk with Confluence allows support and documentation teams to keep their knowledge bases and ticket workflows automatically in sync. The Confluence to Zendesk Sync app eliminates manual copying of content between platforms, reducing errors and saving time. Teams using both Atlassian Confluence and Zendesk can surface relevant help articles directly within their support workflows. This integration is essential for organizations that want to deliver faster, more consistent customer support backed by accurate, up-to-date documentation.
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