How to Integrate Typeform with Zendesk

Quick summary

This tutorial shows how to integrate Typeform with Zendesk using a Zapier automation, so that every new form submission automatically triggers an action in your Zendesk account. The entire Zap setup — from selecting a trigger app to authenticating both accounts and running a test — can be completed in minutes without writing any code.

Steps

1. Navigate to the left-side panel in Zapier and click 'Create' to start a new Zap.
2. Select 'Zaps' from the list of available options.
3. Click 'Trigger' to begin the integration setup process.
4. Browse the app list and select 'Typeform' as the Trigger app.
5. Choose your preferred 'Trigger Event' from the available options.
6. Tap 'Sign In' and log into your Typeform account to connect it.
7. Click 'Accept' to agree to the terms and grant the required permissions.
8. Fill in the required details to configure the Trigger settings.
9. Tap 'Test' to verify the Trigger is working correctly.
10. Click 'Continue With Selected Record' to proceed to the Action setup.
11. Find and select 'Zendesk' as the Action app.
12. Open the drop-down menu and choose your preferred 'Action Event'.
13. Tap 'Sign In' to connect your Zendesk account.
14. Fill out the input fields with your Zendesk account credentials, then click 'Yes, Continue to Zendesk'.
15. Provide the specific details needed to configure the Action.
16. Click 'Test' to publish and activate the integration.
17. Your Typeform account is now integrated with Zendesk — new responses will automatically trigger actions in Zendesk.