Quick summary
This guide shows how to integrate Talkdesk with Zendesk by installing the Talkdesk Connector directly from the Zendesk Marketplace. Once installed and configured, the two platforms sync instantly, enabling unified call and support ticket management in one workspace.
Steps
- In Zendesk Admin Center, go to the left-side panel and click 'Apps and Integrations'.
- Scroll down to the Apps section and click 'Zendesk Support Apps'.
- Tap 'Marketplace' at the top-right corner.
- Search for 'Talkdesk' and select 'Talkdesk Connector' from the results list.
- Tap 'Install' on the Talkdesk Connector listing page.
- Enter your Zendesk subdomain, then click 'Install' to confirm.
- Fill in all required installation settings to connect the two apps.
- Click 'Install' once more to complete the setup.
- Your Talkdesk account will be integrated instantly with Zendesk.
