How to Integrate RingCentral with Zendesk

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect RingCentral to your Zendesk account in minutes.

Quick summary

This tutorial shows how to integrate RingCentral with Zendesk by installing the RingCentral app directly from the Zendesk Marketplace and signing in to activate the connection. Once installed, agents can make and receive RingCentral calls without leaving their Zendesk workspace.

Steps

In the Admin Center, go to the left-side panel and click Apps and Integrations.
Select Zendesk Support Apps from the list of options under the Apps section.
Tap Marketplace at the top-right corner.
Search for RingCentral and select your preferred RingCentral app from the provided results.
Click Install to continue.
Enter your Zendesk subdomain and click Install.
Configure the installation settings, provide the required information, and click Install.
On the Zendesk main dashboard, click the RingCentral icon in the top menu bar.
Tap Sign In to proceed.
Enter your RingCentral credentials and click Sign In to complete and enable the integration.

📌 Why this matters

Integrating RingCentral with Zendesk lets support teams handle voice calls and contact center interactions directly inside Zendesk, eliminating the need to switch between tools. This RingCentral-Zendesk integration automatically links call activity to support tickets, giving agents full conversation context and reducing handle time. For teams using RingCentral as their cloud phone or contact center solution, connecting it to Zendesk centralizes communication data and improves agent efficiency. The result is a faster, more informed support experience that benefits both agents and customers.

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