How to Integrate Gainsight with Zendesk

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect Gainsight directly inside your Zendesk Admin Center.

Quick summary

Integrating Gainsight with Zendesk lets support teams surface customer health data directly within their Zendesk Admin Center. The setup is completed entirely through the Zendesk Marketplace in just a few clicks, requiring only your Zendesk subdomain and basic installation settings.

Steps

In the Admin Center, navigate to the left-side panel and click Apps and Integrations.
Select Zendesk Support Apps under the Apps section.
Click Marketplace at the top-right corner.
Search for Gainsight and select it from the search results.
Click Install on the Gainsight app listing page.
Enter your Zendesk subdomain and click Install to continue.
Configure the installation settings to set up the connection between the two apps.
Once done, click Install to finalize the configuration.
Your Gainsight account will be integrated instantly with Zendesk.

📌 Why this matters

Connecting Gainsight with Zendesk gives support teams instant access to customer health scores, account data, and success signals without leaving the Zendesk interface. This integration eliminates context-switching between tools, enabling agents to resolve tickets faster with full customer lifecycle visibility. For teams managing customer success and support together, the Gainsight-Zendesk integration is a critical workflow that links product usage data directly to support outcomes. Setting it up takes only minutes through the Zendesk Marketplace, making it one of the fastest ways to align your customer success and support operations.

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