How to Integrate Dynamics 365 with Amazon Connect: 1-Min Guide

How to Integrate Dynamics 365 with Amazon Connect

Updated on:

June 5, 2026

By:

Madhav Bhandari

Use this interactive demo to learn how to integrate Microsoft Dynamics 365 with Amazon Connect.

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Here’s how to do it:

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Access your Dynamics 365 interface and click 'App Settings'.
Select 'Partner Apps' to see available integrations.
Navigate to the empty search bar and type 'Amazon Connect'.
From the results, select 'InteractionSync for Amazon Connect from TTec Digital'.
To be able to begin the integration process, you to buy the product by clicking 'Buy now'.
Click 'Buy now' to confirm. By doing this, it allows the use of Dynamics 365 in Amazon Connect.

📌 Why this matters

Connecting your CRM with your contact center transforms scattered customer interactions into a unified experience. When agents can see complete customer histories, previous issues, and account details during calls, resolution times drop significantly and satisfaction scores climb.

The real advantage emerges when you realize this integration automatically logs every interaction back to customer records, creating a comprehensive timeline that sales, support, and marketing teams can all leverage. You're not just improving call handling – you're building a single source of truth for every customer relationship.

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