How to Integrate Dynamics 365 with Amazon: 1-Min Guide

How to Integrate Dynamics 365 with Amazon

Updated on:

June 5, 2026

By:

Madhav Bhandari

Use this interactive demo to learn how to integrate your Microsoft Dynamics 365 application with Amazon.

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You can integrate Amazon with Dynamics 365 through Amazon Connect. Here’s how to do it:

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Head to your Dynamics 365 dashboard and click on "App Settings" to get started.
Now, click "Partner Apps" to explore the integration marketplace.
In the search bar, type "Amazon" to find the integration you need.
Select "InteractionSync for Amazon Connect from TTec Digital" from the list.
Click "Buy now" to start the purchase, this unlocks the integration setup.
Confirm by clicking "Buy now" again. You're all set to connect Dynamics 365 with Amazon.

📌 Why this matters

This integration transforms your customer service operations by connecting Amazon Connect's cloud contact center directly with your CRM data. When customers call, agents instantly see purchase history, previous interactions, and account details without switching between systems.

The real advantage goes beyond convenience—you can trigger automated workflows based on call outcomes, update customer records in real-time, and create seamless handoffs between channels. This eliminates data silos that typically force customers to repeat information, turning routine support calls into opportunities for deeper relationship building and upselling.

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