How to Integrate Dialpad with Zendesk

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect Dialpad to your Zendesk Admin Center.

Quick summary

This tutorial shows how to integrate Dialpad with Zendesk by installing the Dialpad app from the Zendesk Marketplace and connecting it to your account. Once installed, agents can access Dialpad calling directly from the Zendesk dashboard without switching tools.

Steps

In the Admin Center, go to the left-side panel and click Apps and Integrations.
Scroll down to the Apps section and select Zendesk Support Apps.
Click Marketplace in the top-right corner.
Search for Dialpad and select it from the results.
Click Install on the Dialpad app listing page.
Enter your Zendesk subdomain, then click Install to proceed.
Configure the installation settings, provide the required information, and click Install to confirm.
From the Zendesk main dashboard, click the Dialpad icon in the top navigation bar.
Click Login and sign in to your Dialpad account to complete and enable the integration.

📌 Why this matters

Integrating Dialpad with Zendesk allows support teams to make and receive calls directly within the Zendesk interface, eliminating the need to switch between separate tools. This Dialpad-Zendesk integration automatically links call activity to customer tickets, giving agents full context during every interaction. For support teams handling high call volumes, connecting Dialpad to Zendesk reduces handle time and improves agent efficiency. Setting up the integration takes only minutes through the Zendesk Marketplace, making it accessible to any Zendesk admin without developer assistance.

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