How to Integrate Dialpad with Zendesk

Updated on:

April 6, 2026

By:

Madhav Bhandari

Use this interactive demo to learn how to integrate Dialpad with your Zendesk account.

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Here’s a step-by-step guide on how to integrate Dialpad with Zendesk in quick and easy steps:

On the Admin Center tab, go to the left-side panel and click 'Apps and Integrations'.
Scroll down to the Apps section, then select 'Zendesk Support Apps'.
After that, tap 'Marketplace' at the top-right corner.
Search for 'Dialpad' and select it from the provided results.
Click 'Install' afterwards.
Enter your Zendesk subdomain, then click 'Install' to proceed.
Configure the installation settings accordingly and provide the required information. Once completed, click 'Install'.
On Zendesk's main dashboard, go to the top navigation bar and click the 'Dialpad' icon.
Finally, tap 'Login' and then sign in to your Dialpad account to finish and enable the integration.

📌 Why this matters

Integrating these platforms transforms scattered customer interactions into a unified workflow. Instead of juggling separate apps, you can make calls, access customer history, and create tickets from one interface.

The real advantage lies in automatic call logging and ticket creation—every conversation becomes part of the customer's support timeline without manual data entry. This creates a complete audit trail that helps you spot recurring issues and measure resolution effectiveness across both voice and written channels.

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