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All Tutorials /Asana

How to Integrate Asana with Zendesk

Updated on:
May 11, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to connect Asana projects to Zendesk in minutes.

Quick summary

The Asana–Zendesk integration lets support and project teams sync tasks directly between both platforms by adding the Zendesk app to an Asana project. Once connected, teams can manage customer tickets and project work in a single, unified workflow without switching tools.


Steps

  1. Open the Projects menu and select the project you want to connect to Zendesk.
  2. Click the Customize option in the project toolbar.
  3. In the Add section, select Apps.
  4. Search for Zendesk in the app directory and click on it to select.
  5. Watch the short walkthrough clip showing the Zendesk app being configured inside Asana.
  6. Click Add to project to complete the integration.
  7. Your Asana project is now integrated with Zendesk, enabling seamless task management and collaboration across both platforms.

📌 Why this matters

Integrating Asana with Zendesk bridges the gap between customer support and project management, allowing support agents to create and track Asana tasks directly from Zendesk tickets. This connection eliminates manual handoffs between teams, ensuring that customer issues are resolved faster and with full visibility across both platforms. For organizations that rely on both tools, this integration reduces context-switching, improves cross-team accountability, and keeps project work aligned with real customer needs.
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