How to Integrate Aircall with Zendesk

Updated on:

May 11, 2026

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Use this interactive demo to learn how to connect Aircall to your Zendesk support account.

Quick summary

Integrating Aircall with Zendesk lets support teams manage phone calls directly inside the Zendesk interface. This step-by-step setup uses the Zendesk Marketplace to install the Aircall for Support app and authorize the connection.

Steps

In Admin Center, open the left-side panel and click Apps and Integrations.
Scroll to the Apps section and select Zendesk Support Apps from the list.
Click Marketplace in the top-right corner.
Find and click Aircall for Support from the list of available apps.
Click Install on the Aircall for Support app page.
Enter your Zendesk subdomain and click Install to confirm.
Configure the installation settings and provide the required information to connect the two apps.
Click Install once more to complete the configuration.
On the Zendesk main dashboard, click the Aircall icon in the top navigation bar.
Log into your Aircall account and grant the necessary permissions to finish the integration.

📌 Why this matters

Integrating Aircall with Zendesk allows support teams to handle inbound and outbound calls without leaving the Zendesk interface, reducing context-switching and speeding up ticket resolution. Call data, recordings, and activity logs sync automatically between Aircall and Zendesk, giving agents full conversation context on every ticket. This integration is essential for customer support teams that rely on voice as a primary support channel and need a unified workspace to deliver faster, more informed responses.

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