Quick summary
Adding a hyperlink to a Zendesk ticket lets agents embed clickable URLs directly in their replies using the built-in Add Link button. This keeps ticket messages clear and professional without exposing raw URLs to customers.
Steps
- On the Views tab, select the specific ticket containing the text you wish to hyperlink.
- Head over to the message box, then click the Add Link button.
- Type or paste the specific URL you want to use as a hyperlink.
- Enter a phrase or anchor text where you wish to hyperlink the URL.
- Tap Add to apply the changes and enable the hyperlink.
- The hyperlink is immediately added to the ticket message.
