How to Hyperlink Texts in Zendesk Tickets

Quick summary

Adding a hyperlink to a Zendesk ticket lets agents embed clickable URLs directly in their replies using the built-in Add Link button. This keeps ticket messages clear and professional without exposing raw URLs to customers.

Steps

1. On the Views tab, select the specific ticket containing the text you wish to hyperlink.
2. Head over to the message box, then click the Add Link button.
3. Type or paste the specific URL you want to use as a hyperlink.
4. Enter a phrase or anchor text where you wish to hyperlink the URL.
5. Tap Add to apply the changes and enable the hyperlink.
6. The hyperlink is immediately added to the ticket message.