How to Create Reports in Zendesk Explore

Updated on:

May 11, 2026

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Use this interactive demo to learn how to build and save custom reports in Zendesk Explore.

Quick summary

This tutorial shows how to create a report in Zendesk Explore by selecting a dataset, configuring values, and saving the report to your dashboard. Follow these steps to turn raw support data into actionable insights using Zendesk Explore's built-in report builder.

Steps

Under the Reports tab, click New Report at the top-right corner.
Select the specific dataset you want to use for the report, then click Start Report.
Configure the dataset settings based on your preferences by clicking Add to begin configuration.
Select the dataset values you want to include in the report one by one, then click Apply to proceed.
Click the Save button at the top-right corner, then access your finished report from the main Zendesk Explore dashboard.

📌 Why this matters

Zendesk Explore's report builder gives support teams the ability to transform raw ticket and customer data into structured, actionable reports without needing technical expertise. Being able to create custom reports directly from curated datasets means teams can track key support metrics — like ticket volume, resolution time, and agent performance — in real time. This capability is critical for organizations that rely on data-driven decisions to improve customer experience and optimize support operations. With a straightforward workflow from dataset selection to saved report, Zendesk Explore makes analytics accessible to every support manager and team lead.

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