Creating a Net Promoter Score (NPS) survey in SurveyMonkey is straightforward. Here’s a step-by-step guide:
- Click on the 'Create Survey' button on the dashboard.
- In the 'Design Survey' tab, go to the 'Build' menu and select 'Net Promoter Score' by clicking the 'Add' button.
- The default NPS question in SurveyMonkey will look like this.
- Once you have added the NPS, click 'Save'.
- Click 'Preview survey' to make sure it looks good.
- Click 'Continue' to send the survey.
- In the 'Collect Response' tab, select the method you want to send your survey.
- Click 'Copy' to share your NPS survey.
- Go to 'Survey Options' to customize settings such as language, survey end message, and email notifications.
- After collecting responses, go to 'Analyze Results' to see the NPS calculation automatically done by SurveyMonkey.
