Quick summary
Creating a new ticket in Zendesk lets support agents log, route, and track customer issues directly from the agent dashboard. This step-by-step process covers selecting the ticket type, setting a requester and assignee, writing the message, and submitting the ticket instantly.
Steps
- On the main dashboard, hover your mouse cursor over the 'Add' button.
- Select 'Ticket' from the list of available options.
- Tap the drop-down menu below 'Requester' and choose the intended receiver.
- Under 'Assignee', select the agent to whom you wish to assign the new ticket.
- Configure the other ticket settings based on your preferences.
- Enter your desired ticket subject into the provided input field.
- Specify your preferred access type.
- Click on the text box below the access settings and type your message.
- Click 'Submit As New' to proceed.
- The new ticket will be created and delivered instantly to the intended recipient.
