How to Create a New Ticket in Zendesk

Quick summary

Creating a new ticket in Zendesk lets support agents log, route, and track customer issues directly from the agent dashboard. This step-by-step process covers selecting the ticket type, setting a requester and assignee, writing the message, and submitting the ticket instantly.

Steps

1. On the main dashboard, hover your mouse cursor over the 'Add' button.
2. Select 'Ticket' from the list of available options.
3. Tap the drop-down menu below 'Requester' and choose the intended receiver.
4. Under 'Assignee', select the agent to whom you wish to assign the new ticket.
5. Configure the other ticket settings based on your preferences.
6. Enter your desired ticket subject into the provided input field.
7. Specify your preferred access type.
8. Click on the text box below the access settings and type your message.
9. Click 'Submit As New' to proceed.
10. The new ticket will be created and delivered instantly to the intended recipient.