How to Close a Ticket in Zendesk

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It is very easy to close a ticket in Zendesk by simply adding and enabling a trigger. Here’s how to do it:

1. On the Admin Center tab, navigate to the left-side panel and then click 'Objects and Rules'.
2. Scroll down to the Business Rules section, then select 'Triggers'.
3. Access the main dashboard afterwards and click 'Create Trigger' at the top-right corner.
4. Assign your preferred 'Trigger Name'.
5. Subsequently, write a short description for the trigger and select a specific category you prefer to use.
6. Scroll down to the Conditions section and click 'Add Condition' to set up the trigger.
7. In the first drop-down menu, select 'Status Category' under Ticket.
8. Choose 'Less Than' in the next.
9. Finally, select 'Closed'.
10. Once again, click the 'Add Condition' below the first trigger.
11. In the first drop-down menu, select 'Tags' under Ticket.
12. Choose 'Contains At Least One of the Following' in the next.
13. Finally, type in the specific tag you want to use for this trigger.
14. After that, go to the Actions section and then click 'Add Action'.
15. In the first drop-down menu, select 'Remove Tags' under Ticket.
16. Type in the nominated tag in the next.
17. Subsequently, click 'Add Action' below the first action.
18. In the first drop-down menu, select 'Status Category' under Ticket.
19. Choose 'Closed' in the next.
20. Once done, tap 'Create' to proceed.
21. After completing these steps, the new trigger will be saved and enabled. To close a ticket, all you have to do is add the nominated tag to the ticket you want to close.