How to Cancel Order on Fiverr

Updated on:

May 12, 2026

By:

Use this interactive demo to learn how to submit a cancellation request for a Fiverr order.

Quick summary

Cancelling an order on Fiverr requires going through the Help & Support portal and submitting a cancellation request via the contact form. This step-by-step walkthrough shows exactly which menus and options to select to reach a Fiverr support agent and request an order cancellation.

Steps

On your Fiverr dashboard, scroll down and select Help & Support.
Choose a category and select Gigs.
Click Contact us.
Select Selling on Fiverr.
Under the Gigs section, select Get your Gigs statistics.
Click I still need to get help.
Enter the subject title in the empty field.
Describe the important facts to quickly resolve the request.
Select a Gig by clicking the drop-down arrow.
Click Send request to submit your cancellation.

📌 Why this matters

Knowing how to cancel an order on Fiverr is essential for both buyers and sellers who need to resolve disputes, address delivery issues, or manage unexpected changes to a project. Fiverr's cancellation process runs through its Help & Support portal rather than a direct cancel button, which can make it difficult to navigate without guidance. This interactive demo eliminates confusion by walking users through every step — from accessing Help & Support to submitting a cancellation request — so they can act quickly and avoid unnecessary charges or order disputes. Understanding this workflow helps Fiverr users protect their account standing and resolve order issues efficiently.

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