How to Bulk Assign Tickets in Zendesk

Updated on:

May 11, 2026

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Use this interactive demo to learn how to bulk assign multiple tickets to an agent in Zendesk.

Quick summary

Bulk assigning tickets in Zendesk lets support managers distribute multiple tickets to a specific agent in just a few clicks. Using the Views panel and the Edit workflow, teams can reassign large ticket queues without opening each ticket individually.

Steps

Navigate to the left-side panel and click Views.
Select the tickets you want to assign by clicking the tickbox next to each one.
Click the Edit button to proceed with bulk editing.
Click the Assignee drop-down menu to open assignment options.
Under the Support category, select the agent you want to assign the selected tickets to.
Click Submit to apply the changes and confirm the new ticket assignment.

📌 Why this matters

Bulk ticket assignment in Zendesk is a critical workflow for support teams managing high ticket volumes. Instead of reassigning tickets one by one, agents and managers can select multiple tickets at once and route them to the right team member in seconds. This reduces manual effort, prevents ticket backlogs, and ensures faster response times across the support queue. For teams scaling their customer service operations, mastering bulk assignment directly improves agent productivity and overall customer satisfaction.

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