How to Bulk Assign Tickets in Zendesk
It is very easy to bulk assign tickets in Zendesk. Here’s a quick tutorial on how to do it:
- Navigate to the left-side panel, then click 'Views'.
- After that, select the tickets you want to assign to the agent. Simply click the tickbox next to them.
- Tap 'Edit' afterwards to proceed.
- Next, click on the 'Assignee' drop-down menu.
- Under the Support category, select the agent to whom you prefer to assign the selected tickets.
- Finally, click 'Submit' to apply the changes and enable the new assignment.
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