Quick summary
Blocking emails in Zendesk lets support teams prevent unwanted senders from submitting tickets by adding addresses to the Blocklist in Admin Center. This setting, found under End Users configuration, immediately suspends all future emails from blocklisted addresses once saved.
Steps
- On the Admin Center tab, head over to the left-side panel and click 'People'.
- Select 'End Users' from the list of options under Configuration.
- Enter the sender's email address into the 'Blocklist' input field.
- Scroll down to the bottom section of the page and click 'Save Tab' to apply the changes.
- After completing these steps, emails from the blocklisted email addresses will be suspended.
