How to Auto-Assign Tickets in Zendesk

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It is very easy to auto-assign tickets in Zendesk. Here’s a quick tutorial on how to do it:

1. On the Admin Center's main dashboard, find and click 'Object and Rules'.
2. Scroll down to the Business Rules section and click 'Triggers'.
3. After that, click the 'Add Action' button under the Actions section.
4. Click on the first drop-down menu, then select 'Assignee'.
5. On the second drop-down menu, tap 'Ticket' and then select the agent to whom you prefer to auto-assign the tickets.
6. Finally, click 'Save' to apply the changes and enable the ticket's auto-assignment.