Quick summary
Attaching an email to a Jira ticket keeps all relevant communication in one place, improving team visibility and issue tracking. You can do this by downloading the email from Gmail as an .eml file and uploading it directly as an attachment inside the Jira ticket.
Steps
- Go to your email thread in Gmail and open the options menu.
- Find and select Download Message to save the email as a file.
- Open the Jira ticket you want to attach the email to.
- Click the Attach button inside the Jira ticket.
- Upload your downloaded .eml email file to complete the attachment.
