How to Assign All Zendesk Tickets to a Specific Agent

Quick summary

Assigning all Zendesk tickets to a specific agent is done by selecting all tickets from a Views category and using the bulk Edit action to update the assignee in one step. This process eliminates manual ticket-by-ticket reassignment and ensures consistent ticket routing across your support queue.

Steps

1. Navigate to the left-side panel and click Views.
2. Click on the specific Views category that holds all your Zendesk tickets in one place.
3. On the main dashboard, tick the Select All checkbox above the ticket list.
4. Tap Edit to open the bulk editing dialog.
5. In the dialog box, click on the Assignee drop-down menu.
6. Choose the specific agent to whom you want to assign all the tickets.
7. Click Submit to apply the changes.
8. All your Zendesk tickets are now assigned to the selected agent.