How to Assign All Zendesk Tickets to a Specific Agent

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It is very easy to assign all your Zendesk tickets to a specific agent. Here’s a short guide on how to do it:

1. Head over to the left-side panel and click 'Views'.
2. Click on the specific Views category assigned to hold all your Zendesk tickets in one place.
3. Following that, navigate to the main dashboard and tick the 'Select All' checkbox above the ticket list.
4. Tap 'Edit' afterwards.
5. On the dialog box, click on the Assignee drop-down menu.
6. Choose the specific agent to whom you wish to assign all the tickets.
7. Once done, click 'Submit' to proceed.
8. After completing these steps, all your Zendesk tickets will be assigned to the selected agent.