How to Add Trigger Categories in Zendesk

Quick summary

This guide shows how to add trigger categories in Zendesk Admin Center by navigating to Objects and Rules and using the Create Category option under Business Rules. Setting up trigger categories helps support teams organize automation rules efficiently within Zendesk.

Steps

1. On the Admin Center tab, go to the left-side panel and click Objects and Rules.
2. Scroll down to the Business Rules section and select Triggers.
3. Click the drop-down arrow next to Create Trigger and choose Create Category.
4. Assign a unique category name and enter it into the input field at the bottom of the dashboard.
5. Click Create to confirm and save the new category.
6. The new trigger category will be added instantly and appear in your Triggers list.