To add a root cause field in Jira, you can follow these steps to create a custom field and then add it to your issue screens. Here’s how you can do it:
- Click on the gear icon in the top right corner.
- Select 'Issues' from the drop-down menu.
- Under 'Fields', select 'Custom Fields'.
- Click on the 'Create Custom Field' button.
- Choose the appropriate field type for the Root Cause.
- Click 'Next'.
- Enter a field name 'Root Cause'. Optionally, provide a description to explain the purpose of this field.
- Click 'Create'.
- After creating the field, you need to add it to the screens where you want it to appear by checking the checkbox.
- Click 'Update' to save changes.
- By following these steps, you can successfully add and configure a Root Cause field in Jira to capture and manage root cause information for issues.
