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How to Add Macros in Zendesk
It is very easy to add and use Macros in Zendesk. Here’s how to do it in simple steps:
Head over to the bottom-left corner, then click 'Apply Macro'.
Choose the specific macro you prefer to use and then tap the 'Preview' icon next to it.
Check the ready-made message under the Public Reply tab and specify your desired Status Category afterwards. Once done, click 'Apply Macro' to proceed.
Finally, click 'Submit as Pending'.
After completing these steps, a new ticket containing the macro will be created and delivered to the intended recipient.
