How to Add Automation in Zendesk

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It is very easy to add automation in Zendesk. Here’s a quick guide on how to do it in simple steps:

1. On the Admin Center tab, head over to the left-side panel and then click 'Objects and Rules'.
2. Scroll down to the Business Rules section and click 'Automations'.
3. Following that, tap the 'Add Automation' button at the top-right corner.
4. Write a unique title for the automation you're about to create.
5. After that, go to the Conditions section and then select your preferred conditions from the provided drop-down menus.
6. Next, access the Actions section below and choose your desired actions from the provided drop-down menus.
7. Once done, click 'Create Automation' to proceed.
8. After completing these steps, the automation will be created and enabled instantly.