How to Add an Article to the Zendesk Help Center

Updated on:

April 6, 2026

By:

Madhav Bhandari

Use this interactive demo to learn how to add an article to the Zendesk Help Center.

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It is very easy to add an article to the Zendesk Help Center. Here’s a short tutorial on how to do it:

Go to the top-right corner, then click the 'Zendesk Products' icon.
Choose 'Guide' from the list of available options.
On the Guide dashboard, click the 'Add' button at the top-left corner.
Select 'Article' afterwards.
Following that, go to the article text box and click the 'Pencil' icon next to 'Title'.
Type the title of the article you wish to add.
Next, enter the content of the article into the text field below the title bar.
Once done, configure the provided 'Article Settings' on the right-side panel.
Tap 'Save' afterwards.
After completing these steps, the article will be added and saved for publication.

📌 Why this matters

Publishing articles in your help center reduces support ticket volume by giving customers immediate access to answers. Each well-crafted article can deflect dozens of repetitive inquiries, freeing your team to handle complex issues that actually require human intervention.

Beyond ticket reduction, a comprehensive knowledge base builds customer confidence in your product and company. When users can quickly find solutions themselves, they're more likely to explore advanced features and recommend your service to others, turning self-service into a growth driver.

Your product deserves an interactive demo

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