How to Add an Article to the Zendesk Help Center

Updated on:

May 11, 2026

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Use this interactive demo to learn how to publish a new article in your Zendesk Help Center.

Quick summary

Adding an article to the Zendesk Help Center requires navigating to Zendesk Guide, creating a new article, entering your content, and configuring Article Settings before saving. This step-by-step process ensures your support content is properly structured and ready for publication.

Steps

Go to the top-right corner and click the Zendesk Products icon.
Choose Guide from the list of available options.
On the Guide dashboard, click the Add button at the top-left corner.
Select Article from the dropdown menu.
In the article editor, click the Pencil icon next to Title to enable editing.
Type the title of the article you wish to add.
Enter the article content into the text field below the title bar.
Configure the Article Settings in the right-side panel.
Click Save to store your changes.
The article is now added and saved, ready for publication.

📌 Why this matters

Adding articles to the Zendesk Help Center allows support teams to build a self-service knowledge base that reduces inbound ticket volume and empowers customers to find answers independently. Zendesk Guide's built-in article editor makes it straightforward to create, format, and publish structured support content without technical expertise. For teams managing insurance or high-volume customer queries, a well-maintained Help Center directly improves customer satisfaction and agent efficiency. Mastering the article creation workflow ensures your knowledge base stays accurate, up to date, and easily discoverable by customers searching for help.

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