How to Add Agents in Zendesk

Quick summary

Adding an agent in Zendesk is done through the Admin Center by creating a new Team Member and assigning them a Support Role. This process gives support teams full control over agent onboarding directly within the Zendesk admin interface.

Steps

1. Go to the top-right corner and click your Profile icon.
2. Select View Profile from the dropdown.
3. In the left-side panel, click Manage in Admin Center.
4. On the Admin Center tab, click the People icon in the left-side corner.
5. Under the Team section, find and select Team Members.
6. Click Create Team Member to begin registering a new agent.
7. Enter the agent's name into the provided input field.
8. Provide the agent's active email address.
9. Tap Next to proceed to the next step.
10. Click the Support Role drop-down menu and select Agent from the list.
11. Tap Save to confirm the new agent setup.
12. A new agent account will now be added to your team.