How to Add a View in Zendesk

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It is very easy to add a View in Zendesk. Here’s a quick tutorial on how to do it:

1. Go to the left-side panel and then click 'View'.
2. Following that, tap 'Manage Views'.
3. On another tab, head over to the left-side panel and then click 'Workspaces'.
4. Select 'Views' from the list of options under Agent Tools.
5. Navigate to the main dashboard afterwards, then click 'Add View' at the top-right corner.
6. Enter your preferred View name.
7. Subsequently, write a short description for the new View.
8. Tap the drop-down menu below 'Who Has Access' and then select one from the given options.
9. Specify your preferred conditions afterwards. Simply click 'Add Conditions' and then select the specific measures you wish to implement.
10. Once done, scroll down to the bottom section and click 'Save'.
11. After completing these steps, a new Zendesk View will be created and added based on your inputs.