How to Add a View in Zendesk

Updated on:

April 6, 2026

By:

Madhav Bhandari

Use this interactive demo to learn how to add a new view in your Zendesk workspace.

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It is very easy to add a View in Zendesk. Here’s a quick tutorial on how to do it:

Go to the left-side panel and then click 'View'.
Following that, tap 'Manage Views'.
On another tab, head over to the left-side panel and then click 'Workspaces'.
Select 'Views' from the list of options under Agent Tools.
Navigate to the main dashboard afterwards, then click 'Add View' at the top-right corner.
Enter your preferred View name.
Subsequently, write a short description for the new View.
Tap the drop-down menu below 'Who Has Access' and then select one from the given options.
Specify your preferred conditions afterwards. Simply click 'Add Conditions' and then select the specific measures you wish to implement.
Once done, scroll down to the bottom section and click 'Save'.
After completing these steps, a new Zendesk View will be created and added based on your inputs.

📌 Why this matters

Creating custom views lets you filter and organize tickets based on specific criteria, so you can focus on what matters most to your workflow. Instead of scrolling through every ticket, you'll see only high-priority issues, tickets from specific customers, or requests assigned to your team.

Views become especially powerful when you set up multiple filtered perspectives for different situations - one for urgent escalations, another for follow-ups due today, and perhaps one for tickets from VIP accounts. This transforms a chaotic ticket queue into organized, actionable workstreams.

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