How to Add a Tag in Zendesk

Quick summary

Adding a tag in Zendesk lets support agents categorize tickets for faster routing, filtering, and reporting. Once saved, each tag is stored in your account and applied automatically through Zendesk's tagging algorithm.

Steps

1. Navigate to the left-side panel and click Views.
2. Select and open any ticket from the list.
3. In the left-side panel, click the input field below the Tags section.
4. Type the specific term or phrase you want to use as a tag, one at a time.
5. Click Add Tag to save your entry.
6. The nominated tag is now stored and added to your Zendesk tagging algorithm.