How Do My Calls Log In Pipedrive

Updated on:

May 11, 2026

By:

Use this interactive demo to learn how to automatically log calls in Pipedrive's mobile app.

Quick summary

Pipedrive's mobile app lets you automatically log both outgoing and incoming calls by enabling call logging in the app's Preferences. Once toggled on, every call is recorded directly in your Pipedrive activity timeline without any manual entry.

Steps

Open your Pipedrive phone app and tap the dotted icon in the bottom right corner to access the options menu.
Scroll down within the options menu to locate the Preferences section.
Inside Preferences, find and open the Calling section.
Scroll down to the Outgoing and Incoming sections and toggle the Logging options to yes to enable automatic call logging.

📌 Why this matters

Automatically logging calls in Pipedrive eliminates manual data entry and ensures every sales conversation is captured in your CRM without extra effort. When outgoing and incoming call logging is enabled in the mobile app, sales teams maintain a complete, accurate activity history tied to the right contacts and deals. This makes pipeline reporting more reliable and keeps sales reps focused on selling rather than admin work. For teams that rely on Pipedrive to manage their sales process, call logging is a foundational feature for staying organized and accountable.

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