How to automate your SMB motion with RepX and 4x deals vs legacy chatbots

Hospitable wanted SMB to run itself so reps could work bigger deals. Alan Sincich built a branded RepX agent, put it live against the incumbent AI agent in a 50/50 traffic split, and let real traffic pick the winner. Early result: 4x more closed deals.

What to expect

Alan Sincich, Product Marketing Lead at Hospitable, built their entire Storylane demo library from scratch, then built Hospi, a branded RepX agent that now sits on the site and pricing page. When a contract decision came up with the incumbent agent already in the building, Alan proposed a bake-off instead: three months, both agents live, same traffic, real deals as the scoreboard.

He'll walk through:

  • Why rep time was going to the smallest deals, and what "good enough to own SMB end-to-end" actually had to mean
  • How Hospi was trained: rep call transcripts, product docs, Storylane demos, and adversarial Q&A simulations
  • What made him comfortable letting an agent run a deal without a human in the loop
  • The head-to-head numbers so far, split 50/50 with attribution in HubSpot
  • A live walkthrough of the activation hub, where every step is wired to an interactive demo
  • What surprised him, where the rollout was rough, and what he'd redo

This is a live test, not a finished case study, so the numbers are still moving. Open Q&A at the end.

Featuring
Arthur Castillo
Head of Community & Customer Marketing, Storylane
Alan Sincich
Product Marketing Lead, Hospitable