Integrate Zendesk customer support with Zapier workflows
Here's how to do it:
- Log in to Zapier, click "Create", and select "Zaps" to begin.
- Click "Trigger" and search for Zendesk and select it.
- Choose a trigger event, such as "New Ticket" or "Updated Ticket."
- Connect your Zendesk account.
- Select the Organization of choice.
- Run a test to ensure Zapier detects new or updated tickets.
- Add an Action App, such as Slack, Notion, Google Sheets, or another tool.
- Select an action event, such as "Send Channel Messages", "Send Notification", or "Log Data."
- Connect your chosen action app.
- Map Zendesk ticket details (e.g., subject, status, requester) to the action app fields.
- Run a test to verify that Zendesk updates trigger the correct action.
- Click "Publish" to activate your Zap.
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