How to Integrate Microsoft Teams with PagerDuty

Quick summary

This tutorial shows how to integrate Microsoft Teams with PagerDuty using Make (formerly Integromat) by building an automated scenario that sends Teams notifications whenever a PagerDuty incident is triggered. The no-code workflow connects both platforms in minutes, ensuring on-call teams get real-time alerts directly in their Teams channels.

Steps

1. In Make, click '+ Create new scenario' to start building your automation.
2. In the scenario editor, search for and select 'PagerDuty' as the first module.
3. Select the PagerDuty 'trigger incidents' option from the available module actions.
4. Click 'Create a webhook' to set up the PagerDuty webhook listener.
5. Click 'Create a connection' to link your PagerDuty account to Make.
6. Click 'Submit Consent' on the PagerDuty authorization page to grant access.
7. Once the PagerDuty account is added, click 'Save' to confirm the connection.
8. Add a second module, search for 'Microsoft Teams', and click on it to select it.
9. Select an action from the Microsoft Teams module options.
10. Connect Microsoft Teams to Make by logging into your Microsoft account and granting the necessary permissions.
11. Configure the message to send to the Teams channel or user based on the PagerDuty trigger, then click 'OK'.
12. Click 'Run Once' to activate the scenario and begin syncing PagerDuty incidents with Microsoft Teams notifications automatically.