How to Delete a Work Log in Jira Service Management

Updated on:

May 11, 2026

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Use this interactive demo to learn how to remove a work log entry from a Jira Service Management issue.

Quick summary

Deleting a work log in Jira Service Management requires navigating to the issue's Activity section and selecting the Delete option from the Work Log view. This process permanently removes the selected time entry and takes effect instantly.

Steps

On the Jira board's main panel, find and open the Issue that contains the work log you want to delete.
Scroll down to the Activity section and click the 'Show' drop-down menu.
Choose 'Work Log' from the list of options.
Find the specific work log you want to remove and tap the 'Delete' option below it.
Click 'Delete' again to confirm your request.
The selected work log will be deleted instantly after confirming.

📌 Why this matters

Accurately managing time logs in Jira Service Management is critical for teams that track billable hours, sprint velocity, and project costs. The ability to quickly delete an incorrect work log entry prevents reporting errors and keeps issue histories clean and audit-ready. Jira Service Management's built-in work log management gives service desk teams full control over logged time without requiring admin intervention. This feature is especially valuable for organizations that rely on Jira for resource planning and client-facing time reporting.

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