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All Tutorials /Salesforce

How to Connect Salesforce to Pagerduty

Updated on:
May 12, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to install PagerDuty for Service Cloud via Salesforce AppExchange.

Quick summary

The PagerDuty Salesforce integration is installed directly through Salesforce AppExchange by searching for PagerDuty for Service Cloud, initiating a free trial, and completing the package installation in your Salesforce sandbox or production org. Once installed, the app appears under Settings > Advanced Setup > Installed Packages for immediate access.


Steps

  1. Go to Salesforce AppExchange and search for PagerDuty for Service Cloud.
  2. On the app listing page, click the Try It Free button.
  3. Select the Try in Sandbox option to continue with a sandbox installation.
  4. Enter your contact information and click Continue to Installation.
  5. Log in and prepare to install the application in your Salesforce environment.
  6. Click Use Custom Domain to add your Salesforce domain.
  7. Enter your Salesforce domain and click Continue.
  8. Choose who you are installing the app for and click Install.
  9. If prompted, approve Third Party Access and click Continue.
  10. Find your installed app under Settings > Advanced Setup > Installed Packages.

📌 Why this matters

Integrating PagerDuty with Salesforce Service Cloud connects real-time incident alerting directly to your customer service workflows, enabling support teams to detect, triage, and resolve critical issues without switching platforms. This integration reduces mean time to resolution (MTTR) by surfacing PagerDuty incident data inside Salesforce cases, giving agents full context when customer-impacting events occur. For operations and IT teams already using Salesforce, the PagerDuty AppExchange package provides a no-code installation path that takes minutes to complete. The result is tighter alignment between engineering incident response and customer-facing support — a critical capability for any organization running modern, always-on services.
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