How to Connect Salesforce to 8x8

Updated on:

May 12, 2026

By:

Use this interactive demo to learn how to install the 8x8 integration from Salesforce AppExchange.

Quick summary

This guide walks you through installing the 8x8 for Salesforce app directly from Salesforce AppExchange, from finding the listing to confirming it appears in your Installed Packages. The entire installation process takes just minutes and can be tested in a sandbox environment before going live.

Steps

Go to Salesforce AppExchange and search for 8x8 for Salesforce.
On the app listing page, click the Try It Free button.
Select the Try in Sandbox option to continue.
Enter your contact information and click Continue to Installation.
Log in to install the application in your Salesforce environment.
Click Use Custom Domain to add your Salesforce domain.
Enter your Salesforce domain and click Continue.
Choose who you are installing the app for, then click Install.
If prompted, approve Third Party Access and click Continue.
Find your installed app under Settings > Advanced Setup > Installed Packages.

📌 Why this matters

The 8x8 Salesforce integration brings enterprise-grade cloud communications directly into your Salesforce CRM, enabling sales and support teams to make calls, send messages, and log activity without switching tools. Installing 8x8 for Salesforce via AppExchange takes only minutes and works in both sandbox and production environments, reducing deployment risk. This integration helps organizations improve agent productivity, accelerate response times, and maintain a complete customer interaction history inside Salesforce. For teams evaluating unified communications and CRM integration, 8x8 for Salesforce is a proven, AppExchange-certified solution built for enterprise scale.

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