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How to Connect Delighted to Slack Using Zapier

Updated on:
May 12, 2026
By:
Madhav Bhandari
Use this interactive demo to learn how to automate Delighted survey responses into Slack notifications via Zapier.

Quick summary

This tutorial shows how to connect Delighted to Slack using Zapier by building a Zap that automatically sends survey response notifications to a Slack channel. In under 15 minutes, you can set up this no-code automation to keep your team instantly informed of new customer feedback.


Steps

  1. From your Zapier dashboard, select Zap to start building a new automation.
  2. Click on the Trigger field to begin selecting your trigger event.
  3. Search and select Delighted as your trigger app.
  4. Select a trigger event to define what Delighted action starts the Zap.
  5. Connect your Delighted account to authorize Zapier access.
  6. Click Test trigger to verify that Delighted data is being pulled correctly.
  7. Search and select Slack as the action app.
  8. Select an action event to define what happens in Slack when the trigger fires.
  9. Connect your Slack account to authorize the integration.
  10. Configure the action details and click Continue to proceed.
  11. Select Test step to confirm the Slack action works as expected.
  12. Once the test is successful, click Publish to activate your Zap.

📌 Why this matters

Connecting Delighted to Slack via Zapier allows customer experience teams to receive real-time survey response alerts directly in their Slack workspace, eliminating the need to manually check Delighted for new feedback. This no-code automation ensures that NPS scores, CSAT ratings, and customer comments are instantly visible to the right team members, enabling faster follow-up and closed-loop feedback management. For businesses that rely on Delighted to measure customer satisfaction, this Zapier integration removes friction from the feedback workflow and keeps cross-functional teams aligned without any engineering effort.
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